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Columbia, Tennessee
| Frequently Asked Questions
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| Can I make the Columbia reservation by phone? We would | How will I know when my reservation is confirmed? Our |
| be happy to help you make any Columbia hotel reservation | confirmation number displayed immediately upon |
| by phone. You can call our toll free number between the | successfully making your reservation. Our systems work |
| hours of 8 a.m. to 10 p.m. Monday through Friday (CST). | behind the scenes to email you the final confirmation |
| 11 a.m. to 6 p.m. Saturday and Sunday. | number. |
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| How can I be sure information about my credit card is | How do you book a room for someone else? You can us our |
| secure? We use secure-socket-layer (SSL) encryption, the | system to book a room for someone else. Make sure you |
| standard encryption on the Internet. This type of encryption | include that persons information as the guest. You can |
| allows you to feel confident and secure about supplying | have a different person paying with their credit card than the |
| personal and credit card information. | name and address of the guest staying in the room . |
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| Are free shuttles supplied from the airport to the hotel? | Can I change my hotel after booking? Yes. By canceling |
| Some hotels do offer free shuttle services from the airport | your previous reservation and booking a new reservation. |
| but not all. Please verify this information on the property | Also, you can call one of our friendly customer service |
| information page, if this is import to you. | representatives at our toll free number, between the hours of |
| | 8 a.m. to 10 p.m. Monday through Friday CST, 11 a.m. to 6 |
| Is there a minimum age requirements to reserve a room? A | p.m. Saturday and Sunday. |
| minimum age of 18 is required by most hotels to book a | |
| room. Some require the guest(s) be 21. These requirements | What do I do with questions concerning previous |
| and other amenities information on the property "Detail" | reservation? Please fill out our "Customer Support and |
| pages. | Feedback" request form. Include your previous reservation |
| | amount and the reservation confirmation number along with |
| Is free breakfast available? Some hotels offer free breakfast | your questions. We will contact you within 24 hours. |
| with each room night booked. This information can be found | |
| on the property information "detail" page for your specific | |
| property. | |
Tennessee Hotels
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FAQ Continued
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