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Providence, Rhode Island
| Frequently Asked Questions
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| In the northeastern part of the state, Providence is Rhode | Can I make the Providence reservation by phone? We |
| Island's capital (the State House boasts the world's | would be happy to help you make any Providence hotel |
| second-largest self-supported marble dome, surpassed | reservation by phone. You can call our toll free number |
| only by St. Peter's in Rome). Since the 1970s, the downtown | between the hours of 8 a.m. to 10 p.m. Monday through |
| area has been the focus of a large and successful urban | Friday (CST). 11 a.m. to 6 p.m. Saturday and Sunday. |
| renewal project. At its heart is Waterplace Park, a | |
| 4-acre/1.5-hectare public area with riverwalks, an | How can I be sure information about my credit card is |
| amphitheater and a tidal basin created at the confluence of | secure? We use secure-socket-layer (SSL) encryption, the |
| two rivers. Its signature event is WaterFire, a festival that | standard encryption on the Internet. This type of encryption |
| takes place several times during the summer and early fall. | allows you to feel confident and secure about supplying |
| Up to 100 bonfires, both on the shore and in floating baskets | personal and credit card information. |
| on the river, burn from sunset to midnight, with classical and | |
| world music serving as accompaniment along the shore. | Are free shuttles supplied from the airport to the hotel? |
| Also during the summer, Venetian-style gondolas offer tours | Some hotels do offer free shuttle services from the airport |
| leaving from the park they're a great way to see the sights | but not all. Please verify this information on the property |
| while also getting a feel for the city's rich Italian cultural | information page, if this is import to you. |
| heritage. Or take the Spirit of Blackstone Valley riverboat | |
| tour, a narrated excursion that runs up the river from Davol | Is there a minimum age requirements to reserve a room? A |
| Square. There's also a commuter ferry that runs between | minimum age of 18 is required by most hotels to book a |
| downtown Providence and Slater Mill in Pawtucket. It offers | room. Some require the guest(s) be 21. These |
| a scenic and affordable (about US$2) way to see the area | requirements and other amenities information on the |
| from the water. | property "Detail" pages. |
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| One of our favorite places in Providence is the Rhode | Can I book the reservation to stay tonight? Some hotels |
| Island School of Design (Riz-dee for short) Museum of Art | accept reservations until 3:00pm on the arrival day. Only |
| which has an exquisite collection, including French | hotels that follow this policy will show when the today's |
| impressionist paintings, Newport silver and works by | arrival date is typed into the search form. |
| 18th-century cabinetmakers John Goddard and Job | |
| Townsend. The performing arts are also alive and well in | Is free breakfast available? Some hotels offer free |
| Providence: We recommend taking in a performance by | breakfast with each room night booked. This information |
| the Trinity Repertory Company. | can be found on the property information "detail" page for |
| | your specific property. |
| Take time to stroll along the brick sidewalks of Federal Hill, | |
| often called Rhode Island's Little Italy. Grab a quick | How will I know when my reservation is confirmed? Our |
| cappuccino or linger over a delicious Italian meal at one of | confirmation number displayed immediately upon |
| the many cafes and restaurants around DePasquale | successfully making your reservation. Our systems work |
| Square on Atwells Avenue. Another great area to explore | behind the scenes to email you the final confirmation |
| by foot is Benefit Street, which has a vast number of historic | number. |
| homes. Highlights include the Gov. Henry Lippitt House (an | |
| Italian palazzo built in 1865, which was the home of two | Instant confirmation, what does that mean? We coordinate |
| governors); the Nightingale-Brown House (the home of the | closely with the properties in the database. Only those with |
| Brown family for five generations, now part of Brown | room availability for the requested dates can be displayed |
| University); and the John Brown House (an elegant | and booked through our system. After receiving |
| three-story mansion with beautiful antiques). Even shopping | confirmation on your credit card amount, the system |
| has a historic twist in Providence: The Arcade is said to be | instantly issues a confirmation on the computer screen. We |
| one of the oldest indoor shopping centers in the U.S., built in | also forward the hotel's official confirmation number within |
| 1828 and still full of stores and restaurants. For a good | 48 hours. |
| overview of the historic sites in the city, check out the tours | |
| offered by the Providence Preservation Society. | What do I do with questions concerning previous |
| | reservation? Please fill out our "Customer Support and |
| Brown University, an Ivy-League school, has a charming | Feedback" request form. Include your previous reservation |
| College Green be sure to see the Van Wickle Gate. Take | amount and the reservation confirmation number along with |
| time to stroll among the lovely old houses in nearby | your questions. We will contact you within 24 hours. |
| College Hill, and stop along Thayer Street, near the | |
| campus, to shop and eat. | What are additional fees and taxes? Each city/state has |
| | different rates for taxes. Taxes are calculated and |
| The Johnson & Wales Culinary Archives and Museum | displayed on the hotel reservation amount. For some hotels |
| contains more than 200,000 items, including cooking | there are additional fees charged to your room reservation. |
| utensils from the third millennium BC and ancient Egyptian, | These additional charges help us have the lowest rates on |
| Roman and Asian spoons. The collection was amassed by | the Internet. |
| Chicago chef Louis Szathmary and donated to Johnson & | |
| Wales University, which has a large culinary institute. Other | Can I change my hotel after booking? Yes. By canceling |
| attractions include the site of the first U.S. Baptist church | your previous reservation and booking a new reservation. |
| (built in 1775) and Roger Williams Park, Museum and Zoo | Also, you can call one of our friendly customer service |
| (a very pleasant place, with a Museum of Natural History, a | representatives at our toll free number, between the hours of |
| carousel, greenhouses and a planetarium). | 8 a.m. to 10 p.m. Monday through Friday CST, 11 a.m. to 6 |
| | p.m. Saturday and Sunday. |
| Located just to the northeast of Providence, Pawtucket is | |
| considered the birthplace of U.S. industry: It was there that | Can you give driving directions? Yes, click the map link |
| the first machines for spinning cotton began operation in | displayed on the property "Detail" page. This informative |
| 1793. The Slater Mill Historic Site, the first water-powered | map will give you the main cross streets and address. Click |
| textile mill in the nation (and the first mill in the country to | the tab: "directions", type in your address and click |
| make cotton yarn), has been restored the waterwheel still | "submit". A detailed list of where to turn and how many miles |
| turns. Pawtucket is also the home of the Pawtucket Red | will be displayed. |
| Sox, the minor-league affiliate of the Boston Red Sox. A | |
| number of factory outlets in the area offer bargains on | How do you book a room for someone else? You can us |
| clothing, jewelry and gifts. | our system to book a room for someone else. Make sure |
| | you include that persons information as the guest. You can |
| Warwick, the state's second-most-populous city, is a mere | have a different person paying with their credit card than the |
| 9 mi/14 km south of Providence. The city is favored for its | name and address of the guest staying in the room . |
| two dozen marinas on Narragansett Bay and 40 mi/65 km of | |
| coastline. On a sunny day, visit Goddard Park for golf, | Is your detail on amenities information accurate? This |
| cycling or relaxing; on a rainy day, you can either head for | information is updated a many times during the year. We |
| the Warwick Museum (changing exhibitions of regional art) | strive to have the most complete information available and |
| or for one of the area's two large shopping malls, which | the most accurate. We do rely on the personnel at each |
| attract visitors from all over southern New England. | hotel property to update and change information as |
| | appropriate. |
| Among the Providence area's most important events are | |
| the Rhode Island Spring Flower and Garden Show | Can I contact someone to help me? Yes. We have tried to |
| (February); the Festival of Historic Houses (many private | answer most questions with our frequently asked questions |
Rhode Island Hotels
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FAQ Continued
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