| | |
Lancaster, Ohio
| Frequently Asked Questions
|
| Can I make the Lancaster reservation by phone? We would | How will I know when my reservation is confirmed? Our |
| be happy to help you make any Lancaster hotel reservation | confirmation number displayed immediately upon |
| by phone. You can call our toll free number between the | successfully making your reservation. Our systems work |
| hours of 8 a.m. to 10 p.m. Monday through Friday (CST). 11 | behind the scenes to email you the final confirmation |
| a.m. to 6 p.m. Saturday and Sunday. | number. |
| | |
| How can I be sure information about my credit card is | What do I do with questions concerning previous |
| secure? We use secure-socket-layer (SSL) encryption, the | reservation? Please fill out our "Customer Support and |
| standard encryption on the Internet. This type of encryption | Feedback" request form. Include your previous reservation |
| allows you to feel confident and secure about supplying | amount and the reservation confirmation number along with |
| personal and credit card information. | your questions. We will contact you within 24 hours. |
| | |
| Is there a minimum age requirements to reserve a room? A | Do I pay for the entire reservation amount or do I just make |
| minimum age of 18 is required by most hotels to book a | a deposit to hold the room? It depends on the room you |
| room. Some require the guest(s) be 21. These | book. Some of our partners require just a $5.00 room night |
| requirements and other amenities information on the | deposit to hold your room while others require a full |
| property "Detail" pages. | payment for the room at the time of your reservation. Please |
| | refer to the amount displayed on the confirmation page to |
| Can I book the reservation to stay tonight? Some hotels | see what your credit card will be charged upon making the |
| accept reservations until 3:00pm on the arrival day. Only | reservation. |
| hotels that follow this policy will show when the today's | |
| arrival date is typed into the search form. | Can I change my hotel after booking? Yes. By canceling |
| | your previous reservation and booking a new reservation. |
| Is free breakfast available? Some hotels offer free | Also, you can call one of our friendly customer service |
| breakfast with each room night booked. This information | representatives at our toll free number, between the hours of |
| can be found on the property information "detail" page for | 8 a.m. to 10 p.m. Monday through Friday CST, 11 a.m. to 6 |
| your specific property. | p.m. Saturday and Sunday. |
Ohio Hotels
|
FAQ Continued
|
