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Queens, New York
| Frequently Asked Questions
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| Can I make the Queens reservation by phone? We would | How will I know when my reservation is confirmed? Our |
| be happy to help you make any Queens hotel reservation | confirmation number displayed immediately upon |
| by phone. You can call our toll free number between the | successfully making your reservation. Our systems work |
| hours of 8 a.m. to 10 p.m. Monday through Friday (CST). 11 | behind the scenes to email you the final confirmation |
| a.m. to 6 p.m. Saturday and Sunday. | number. |
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| How can I be sure information about my credit card is | How much is the charge for more than two people per |
| secure? We use secure-socket-layer (SSL) encryption, the | room? Different policy are established by each hotel |
| standard encryption on the Internet. This type of encryption | regarding multiple guests per room. Our booking engine |
| allows you to feel confident and secure about supplying | technology allows for display of the appropriate rate for |
| personal and credit card information. | your room when the number of adults is selected. |
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| Are free shuttles supplied from the airport to the hotel? | Is your detail on amenities information accurate? This |
| Some hotels do offer free shuttle services from the airport | information is updated a many times during the year. We |
| but not all. Please verify this information on the property | strive to have the most complete information available and |
| information page, if this is import to you. | the most accurate. We do rely on the personnel at each |
| | hotel property to update and change information as |
| Is free breakfast available? Some hotels offer free | appropriate. |
| breakfast with each room night booked. This information | |
| can be found on the property information "detail" page for | What do I do with questions concerning previous |
| your specific property. | reservation? Please fill out our "Customer Support and |
| | Feedback" request form. Include your previous reservation |
| Is there a minimum age requirements to reserve a room? A | amount and the reservation confirmation number along with |
| minimum age of 18 is required by most hotels to book a | your questions. We will contact you within 24 hours. |
| room. Some require the guest(s) be 21. These | |
| requirements and other amenities information on the | |
| property "Detail" pages. | |
New York Hotels
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FAQ Continued
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