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Reno, Nevada
| Frequently Asked Questions
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| Reno combines urban living with Old West charm and offers | Can I make the Reno reservation by phone? We would be |
| a variety of activities. Foremost among them is casino | happy to help you make any Reno hotel reservation by |
| gambling and the big-name entertainment shows that go | phone. You can call our toll free number between the hours |
| along with it (though both are far less extensive than Las | of 8 a.m. to 10 p.m. Monday through Friday (CST). 11 a.m. to |
| Vegas). Among the casinos is the Silver Legacy, a | 6 p.m. Saturday and Sunday. |
| Victorian gem that contains a larger-than-life mining rig on | |
| the casino floor and an interior crafted from mahogany, | How can I be sure information about my credit card is |
| marble and etched glass. The best view of Reno, in our | secure? We use secure-socket-layer (SSL) encryption, the |
| opinion, is found while driving the strip (Virginia Street) at | standard encryption on the Internet. This type of encryption |
| night: The casino lights create synchronized fire while the | allows you to feel confident and secure about supplying |
| sound of dropping coins and ringing bells is amplified up | personal and credit card information. |
| and down the street. | |
| | Are free shuttles supplied from the airport to the hotel? |
| There is more to the town than gambling, however. Take | Some hotels do offer free shuttle services from the airport |
| time to stroll along the River Walk, a three-block plaza with | but not all. Please verify this information on the property |
| fountains and native plants overlooking the Truckee River. | information page, if this is import to you. |
| Summer dances and concerts are held at the nearby | |
| Wingfield Park Amphitheater. Other sights include the | Can I book the reservation to stay tonight? Some hotels |
| Nevada Historical Society Museum (the state's oldest | accept reservations until 3:00pm on the arrival day. Only |
| museum); the Wilbur D. May Center (souvenirs from May's | hotels that follow this policy will show when the today's |
| travels around the world, plus a series of botanical | arrival date is typed into the search form. |
| gardens); the Nevada Museum of Art; and the National | |
| Automobile Museum (more than 200 antique cars). | Is there a minimum age requirements to reserve a room? A |
| | minimum age of 18 is required by most hotels to book a |
| Reno's National Bowling Stadium is one of the country's | room. Some require the guest(s) be 21. These |
| premier bowling venues more than 75 championship | requirements and other amenities information on the |
| Brunswick lanes, all covered by a geodesic dome shaped | property "Detail" pages. |
| like a stylized bowling ball. The stadium hosts national and | |
| international bowling tournaments. | Is free breakfast available? Some hotels offer free |
| | breakfast with each room night booked. This information |
| Adjoining Reno to the east is Sparks, which was originally | can be found on the property information "detail" page for |
| the home of the Southern Pacific Railroad. It now has a | your specific property. |
| lively downtown district that includes Victorian Square, a | |
| four-block area of shops, restaurants, casinos and an | How will I know when my reservation is confirmed? Our |
| amphitheater. Overlooking the square are the 16-story twin | confirmation number displayed immediately upon |
| towers of John Ascuaga's Nugget Hotel and Casino. Even if | successfully making your reservation. Our systems work |
| you don't want to drop any coins (or dollars) in the casino, | behind the scenes to email you the final confirmation |
| ascend to the top of the hotel to get a nice view of the distant | number. |
| mountains beyond the city. | |
| | Can I change my hotel after booking? Yes. By canceling |
| Among the annual events in Reno are the Reno Rodeo | your previous reservation and booking a new reservation. |
| (June); Hot August Nights (classic-car show late July-early | Also, you can call one of our friendly customer service |
| August); the Great Reno Balloon Race (more than 150 | representatives at our toll free number, between the hours of |
| hot-air balloons September); and the National | 8 a.m. to 10 p.m. Monday through Friday CST, 11 a.m. to 6 |
| Championship Air Races (aircraft competition and | p.m. Saturday and Sunday. |
| acrobatics exhibitions September). | |
| | Instant confirmation, what does that mean? We coordinate |
| If you have time for a day trip, visit Pyramid Lake, 35 mi/55 | closely with the properties in the database. Only those with |
| km northeast of Reno, a beautiful high-desert lake | room availability for the requested dates can be displayed |
| surrounded by rolling mountains and rangeland on the | and booked through our system. After receiving |
| Paiute Indian Reservation. It's so hot and dry that these vast | confirmation on your credit card amount, the system |
| blue waters seem like a mirage. The largest lake | instantly issues a confirmation on the computer screen. We |
| completely in Nevada (Lake Tahoe is larger but is shared | also forward the hotel's official confirmation number within |
| with California), Pyramid is one of the last remnants of the | 48 hours. |
| waters that once covered nearly all of prehistoric Nevada | |
| (the mark of the ancient shoreline is visible along the slopes | Do I pay for the entire reservation amount or do I just make |
| of the surrounding mountains). John C. Fremont named the | a deposit to hold the room? It depends on the room you |
| lake in 1844 when he noted that the immense rock formation | book. Some of our partners require just a $5.00 room night |
| by the lake resembled the Great Pyramid of Cheops. | deposit to hold your room while others require a full |
| Today, daredevils dive off the lower reaches of the rock, | payment for the room at the time of your reservation. Please |
| and swimming, boating and fishing are the big attractions | refer to the amount displayed on the confirmation page to |
| (Pyramid is considered to be among the top trout lakes in | see what your credit card will be charged upon making the |
| the U.S.). The lake contains Anaho Island National Wildlife | reservation. |
| Refuge, home to nesting white pelicans and a multitude of | |
| other birds, so take along binoculars. An inexpensive | How much is the charge for more than two people per |
| day-use permit, required for recreation at the lake, is | room? Different policy are established by each hotel |
| available at the ranger station near Sutcliffe. Sutcliffe also | regarding multiple guests per room. Our booking engine |
| has a hotel, a marina and an R.V. park. Primitive camping is | technology allows for display of the appropriate rate for |
| allowed at the lake. | your room when the number of adults is selected. |
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| You can also camp, picnic, fish and go boating at Davis | What do I do with questions concerning previous |
| Creek Park and Washoe Lake State Park, which are south | reservation? Please fill out our "Customer Support and |
| of Reno. Fort Churchill State Historic Park at Silver Springs | Feedback" request form. Include your previous reservation |
| preserves the ruins of an outpost built after Nevada's only | amount and the reservation confirmation number along with |
| war between Native Americans and settlers (the Pyramid | your questions. We will contact you within 24 hours. |
| Lake War in 1860) it was abandoned by the army 10 years | |
| later. The Pony Express and Overland Telegraph once | Are taxes included in the rates? Taxes are figured and |
| passed through this area. Reno is 340 mi/545 km northwest | displayed into the final payment screen. See rate details for |
| of Las Vegas. | taxes for each day. |
Nevada Hotels
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FAQ Continued
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