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Carlsbad, New Mexico
| Frequently Asked Questions
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| Can I make the Carlsbad reservation by phone? We would | Is there a minimum age requirements to reserve a room? A |
| be happy to help you make any Carlsbad hotel reservation | minimum age of 18 is required by most hotels to book a |
| by phone. You can call our toll free number between the | room. Some require the guest(s) be 21. These |
| hours of 8 a.m. to 10 p.m. Monday through Friday (CST). 11 | requirements and other amenities information on the |
| a.m. to 6 p.m. Saturday and Sunday. | property "Detail" pages. |
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| How can I be sure information about my credit card is | What do I do with questions concerning previous |
| secure? We use secure-socket-layer (SSL) encryption, the | reservation? Please fill out our "Customer Support and |
| standard encryption on the Internet. This type of encryption | Feedback" request form. Include your previous reservation |
| allows you to feel confident and secure about supplying | amount and the reservation confirmation number along with |
| personal and credit card information. | your questions. We will contact you within 24 hours. |
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| Can I book the reservation to stay tonight? Some hotels | What are additional fees and taxes? Each city/state has |
| accept reservations until 3:00pm on the arrival day. Only | different rates for taxes. Taxes are calculated and |
| hotels that follow this policy will show when the today's | displayed on the hotel reservation amount. For some hotels |
| arrival date is typed into the search form. | there are additional fees charged to your room reservation. |
| | These additional charges help us have the lowest rates on |
| Are free shuttles supplied from the airport to the hotel? | the Internet. |
| Some hotels do offer free shuttle services from the airport | |
| but not all. Please verify this information on the property | How do you book a room for someone else? You can us |
| information page, if this is import to you. | our system to book a room for someone else. Make sure |
| | you include that persons information as the guest. You can |
| How will I know when my reservation is confirmed? Our | have a different person paying with their credit card than the |
| confirmation number displayed immediately upon | name and address of the guest staying in the room . |
| successfully making your reservation. Our systems work | |
| behind the scenes to email you the final confirmation | |
| number. | |
New Mexico Hotels
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FAQ Continued
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