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Matthews, North Carolina
| Frequently Asked Questions
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| Can I make the Matthews reservation by phone? We would | Are free shuttles supplied from the airport to the hotel? |
| be happy to help you make any Matthews hotel reservation | Some hotels do offer free shuttle services from the airport |
| by phone. You can call our toll free number between the | but not all. Please verify this information on the property |
| hours of 8 a.m. to 10 p.m. Monday through Friday (CST). 11 | information page, if this is import to you. |
| a.m. to 6 p.m. Saturday and Sunday. | |
| | How do you book a room for someone else? You can us |
| How can I be sure information about my credit card is | our system to book a room for someone else. Make sure |
| secure? We use secure-socket-layer (SSL) encryption, the | you include that persons information as the guest. You can |
| standard encryption on the Internet. This type of encryption | have a different person paying with their credit card than the |
| allows you to feel confident and secure about supplying | name and address of the guest staying in the room . |
| personal and credit card information. | |
| | What do I do with questions concerning previous |
| How will I know when my reservation is confirmed? Our | reservation? Please fill out our "Customer Support and |
| confirmation number displayed immediately upon | Feedback" request form. Include your previous reservation |
| successfully making your reservation. Our systems work | amount and the reservation confirmation number along with |
| behind the scenes to email you the final confirmation | your questions. We will contact you within 24 hours. |
| number. | |
| | Can I contact someone to help me? Yes. We have tried to |
| Is there a minimum age requirements to reserve a room? A | answer most questions with our frequently asked questions |
| minimum age of 18 is required by most hotels to book a | sections. If youd like to talk with one of our knowledgeable |
| room. Some require the guest(s) be 21. These | customer service representatives please call our toll free |
| requirements and other amenities information on the | number between the hours of 8 a.m. to 10 p.m. Monday |
| property "Detail" pages. | through Friday (CST). 11 a.m. to 6 p.m. Saturday and |
| | Sunday. |
North Carolina Hotels
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FAQ Continued
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