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Aspen, Colorado
| Frequently Asked Questions
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| Aspen is an old silver-mining town that's now a year-round | Can I make the Aspen reservation by phone? We would be |
| alpine resort. That's a bit of an understatement, actually. For | happy to help you make any Aspen hotel reservation by |
| some time, Aspen has been the alpine resort in the U.S. It's | phone. You can call our toll free number between the hours |
| a haven for the rich and famous when they want to escape | of 8 a.m. to 10 p.m. Monday through Friday (CST). 11 a.m. to |
| the public eye and get casual (within limits, of course). Even | 6 p.m. Saturday and Sunday. |
| though you'll hear longtime residents talk about how | |
| Aspen's lost its allure, it's still a top-ranked resort town, | How can I be sure information about my credit card is |
| winter or summer. Not surprisingly then, Aspen comes with a | secure? We use secure-socket-layer (SSL) encryption, the |
| hefty price tag. | standard encryption on the Internet. This type of encryption |
| | allows you to feel confident and secure about supplying |
| Of course, skiing is what put Aspen on the travel map. It's | personal and credit card information. |
| one of the most popular downhill destinations in the U.S. | |
| The combined ski areas of Aspen Mountain, Buttermilk | Is there a minimum age requirements to reserve a room? A |
| Mountain, Snowmass and Aspen Highlands form a giant ski | minimum age of 18 is required by most hotels to book a |
| complex with interchangeable lift tickets and free shuttle | room. Some require the guest(s) be 21. These |
| service between the peaks. | requirements and other amenities information on the |
| | property "Detail" pages. |
| With trails ending right in town, Aspen Mountain (11,212 | |
| ft/3,417 m) known locally as Ajax provides 64 mi/103 km of | How will I know when my reservation is confirmed? Our |
| challenging world-class trails for intermediate and | confirmation number displayed immediately upon |
| advanced skiers. Although it isn't a beginner's mountain, | successfully making your reservation. Our systems work |
| some trails at the summit are fairly easy it's coming down off | behind the scenes to email you the final confirmation |
| the mountain that's difficult (Spar Gulch is often icy, Copper | number. |
| Bowl is a riot of moguls and Ruthie's Run can be death | |
| defying). Those unsure of their abilities are better off riding | Are free shuttles supplied from the airport to the hotel? |
| the gondola back down the mountain rather than skiing it. | Some hotels do offer free shuttle services from the airport |
| Up or down, the resort's Silver Queen gondola is a speedy | but not all. Please verify this information on the property |
| way to make the trip. Seasonally crowded but exciting, | information page, if this is import to you. |
| Aspen Mountain recently opened to snowboarders (the last | |
| resort in the state to do so). | Is free breakfast available? Some hotels offer free |
| | breakfast with each room night booked. This information |
| Buttermilk Mountain (4 mi/6 km west of Aspen along | can be found on the property information "detail" page for |
| Highway 82) is different things to different people. Its gentle | your specific property. |
| beginner slopes are an ideal place for family skiing. Ski | |
| school is available for all levels from toddler to expert. | Can I book the reservation to stay tonight? Some hotels |
| Snowboarding thrill seekers will be pleased with the | accept reservations until 3:00pm on the arrival day. Only |
| boardercross course and the half-pipe. On Buttermilk's | hotels that follow this policy will show when the today's |
| upper slopes, the intermediate skier will find trails | arrival date is typed into the search form. |
| interconnected by six chairlifts. Advanced runs with some | |
| great powder skiing can be found on the Tiehack side of | What do I do with questions concerning previous |
| Buttermilk. | reservation? Please fill out our "Customer Support and |
| | Feedback" request form. Include your previous reservation |
| Snowmass has it all: beginner slopes, challenging terrain, | amount and the reservation confirmation number along with |
| powder snow, snowboarding areas and the Big Burn a | your questions. We will contact you within 24 hours. |
| great wide-open slope for cruising. There are a lot of trails | |
| (84) covering a lot of ground (137 mi/220 km). Skiers can | Can I contact someone to help me? Yes. We have tried to |
| choose to stay in self-contained Snowmass Village or | answer most questions with our frequently asked questions |
| commute from Aspen, 10 mi/16 km east. (If you're staying at | sections. If youd like to talk with one of our knowledgeable |
| Snowmass, do take a trip into town for dining and | customer service representatives please call our toll free |
| shopping.) | number between the hours of 8 a.m. to 10 p.m. Monday |
| | through Friday (CST). 11 a.m. to 6 p.m. Saturday and |
| Aspen Highlands (just north of town) has 115 trails to | Sunday. |
| choose from. The maximum length is 3.5 mi/5.5 km shorter | |
| than others in Aspen but there's lots of variety. Everyone | Can you give driving directions? Yes, click the map link |
| from beginners to experts will find a range of appropriate | displayed on the property "Detail" page. This informative |
| slopes, with Highland Bowl being the prime destination for | map will give you the main cross streets and address. Click |
| experienced skiers. | the tab: "directions", type in your address and click |
| | "submit". A detailed list of where to turn and how many miles |
| Off-slope wintertime activities include ice skating, sleigh | will be displayed. |
| rides, dogsledding, snowshoe tours, shopping, | |
| cross-country skiing, pub socializing and cultural events in | Instant confirmation, what does that mean? We coordinate |
| the town of Aspen (and don't forget the celebrity-watching). | closely with the properties in the database. Only those with |
| In January, the Winterskol Carnival takes place in Aspen | room availability for the requested dates can be displayed |
| and the four nearby ski areas, with ice and snow sculptures, | and booked through our system. After receiving |
| downhill races, torchlight skiing and fireworks. | confirmation on your credit card amount, the system |
| | instantly issues a confirmation on the computer screen. We |
| As busy as winter is in Aspen, the town hardly closes its | also forward the hotel's official confirmation number within |
| doors in summer. There's a range of warm-weather | 48 hours. |
| activities in the area: hiking, biking, fishing, horseback | |
| riding, mountain climbing and white-water rafting. | How do you book a room for someone else? You can us |
| | our system to book a room for someone else. Make sure |
| The rafting trips include half- or full-day excursions on the | you include that persons information as the guest. You can |
| Colorado, Roaring Fork or Arkansas Rivers. If you'd like to | have a different person paying with their credit card than the |
| try mountain biking without the agony of pedaling up the | name and address of the guest staying in the room . |
| mountains, you might want to head for Snowmass, where | |
| you can take your bike on some of the chairlifts for a | Is your detail on amenities information accurate? This |
| painless trip to the top. Horseback outings run the gamut, | information is updated a many times during the year. We |
| from straightforward hourly rides to specialty excursions like | strive to have the most complete information available and |
| a breakfast trail ride or a daylong cattle drive. There are | the most accurate. We do rely on the personnel at each |
| plenty of hiking trails through the national forests in the area, | hotel property to update and change information as |
| and you can arrange a llama trek to check out a nearby | appropriate. |
| ghost town. | |
| | What are additional fees and taxes? Each city/state has |
| If you like your activities a little less active, you might want to | different rates for taxes. Taxes are calculated and |
| make a tour of Aspen's interesting Victorian architecture. Or | displayed on the hotel reservation amount. For some hotels |
| consider one of the day or evening classes at the Cooking | there are additional fees charged to your room reservation. |
| School of Aspen, where you can study with renowned chefs. | These additional charges help us have the lowest rates on |
| Every summer (late June-late August) the town hosts the | the Internet. |
| Aspen Music Festival, one of the premier music festivals in | |
| the U.S. more than 100 events, including opera | Do I pay for the entire reservation amount or do I just make |
Colorado Hotels
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FAQ Continued
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