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Napa, California
| Frequently Asked Questions
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| Can I make the Napa reservation by phone? We would be | Is there a minimum age requirements to reserve a room? A |
| happy to help you make any Napa hotel reservation by | minimum age of 18 is required by most hotels to book a |
| phone. You can call our toll free number between the hours | room. Some require the guest(s) be 21. These |
| of 8 a.m. to 10 p.m. Monday through Friday (CST). 11 a.m. to | requirements and other amenities information on the |
| 6 p.m. Saturday and Sunday. | property "Detail" pages. |
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| How can I be sure information about my credit card is | Do I pay for the entire reservation amount or do I just make |
| secure? We use secure-socket-layer (SSL) encryption, the | a deposit to hold the room? It depends on the room you |
| standard encryption on the Internet. This type of encryption | book. Some of our partners require just a $5.00 room night |
| allows you to feel confident and secure about supplying | deposit to hold your room while others require a full |
| personal and credit card information. | payment for the room at the time of your reservation. Please |
| | refer to the amount displayed on the confirmation page to |
| How will I know when my reservation is confirmed? Our | see what your credit card will be charged upon making the |
| confirmation number displayed immediately upon | reservation. |
| successfully making your reservation. Our systems work | |
| behind the scenes to email you the final confirmation | Can you give driving directions? Yes, click the map link |
| number. | displayed on the property "Detail" page. This informative |
| | map will give you the main cross streets and address. Click |
| Can I book the reservation to stay tonight? Some hotels | the tab: "directions", type in your address and click |
| accept reservations until 3:00pm on the arrival day. Only | "submit". A detailed list of where to turn and how many miles |
| hotels that follow this policy will show when the today's | will be displayed. |
| arrival date is typed into the search form. | |
| | Is your detail on amenities information accurate? This |
| Is free breakfast available? Some hotels offer free | information is updated a many times during the year. We |
| breakfast with each room night booked. This information | strive to have the most complete information available and |
| can be found on the property information "detail" page for | the most accurate. We do rely on the personnel at each |
| your specific property. | hotel property to update and change information as |
| | appropriate. |
California Hotels
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FAQ Continued
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